Salon Policies

SURVEILLANCE

For safety purposes, our premises are monitored with Digital Video Surveillance.

PRICING

All prices are subject to change without notice.

PAYMENTS

$15 minimum charge for credit card payment. Personal checks are not accepted.

GIFT CERTIFICATES/GIFT CARDS

Are not refundable or exchangeable. We are not responsible for lost or stolen gift cards.

APPOINTMENTS

Please arrive 10 minutes prior to your appointment. This will ensure that you have the full time for your scheduled treatment. Please keep in mind that if you should arrive late, we will need to complete the service at the originally scheduled time and price in consideration of our next guest. If you should have to cancel your appointment, we require 24-hour notification.

SERVICES SATISFACTION

In the event that you are not satisfied with your service, please notify us immediately after we have performed the service. We will fix it to meet your expectations. No complaints will be accepted after you have left the salon. We offer complimentary repairs for gel and dip powder manicures for seven days from the date of your original service. To schedule a repair, simply call our front desk and provide the name of the tech as well as the date of your original service. There is no guarantee on regular polish.

COMPLAINTS/FEEDBACK

If you have any complaints or feedback, please contact the manager at the front desk.

REFUNDS

We have a no-refund policy on services completed at our salon. We will not offer any refunds or credits because you have simply changed your mind.

CHILD SAFETY

Children are ONLY permitted in the spa area when receiving a service. For safety and insurance liability, children under 8 years old must be supervised by an adult and remain in the lobby. You are liable for any damages caused by your children in the salon.

PETS

Pets are not allowed in the salon.

FOR YOUR PROTECTION

We regret that we cannot be responsible for loss or damage to personal articles including clothing and accessories.

HEALTH ISSUES

We request that you inform us of any current injury, illness, and medical conditions prior to any services. This is to ensure whether or not our service can be safely performed. We are not liable for any harm that could be caused by our service if you do not inform us before the service begins.

RIGHT OF REFUSAL

We reserve the right to refuse service to anyone.

DEPOSITS

We require a deposit for any appointment with a value over $150. Appointment of 4 or more guests will require a deposit.

OFFERS & COUPONS

All offers/coupons must be presented at the time of check-in. Offers and coupons cannot be combined with any other offer.